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Repair Order Instruction

1. RA (return authorization) number
   Please get a RA# to avoid receiving error or delay.
   To get the RA#, please call; 1-800-368-9171 (9:00-5:00 EST) or e-mail to: .
   (from out side the USA : +1-201-368-9171)
   
   
2. Sending item
   (An estimate fee will be charged, please contact customer service before you send item.)
   Please send your item to;
   

   Ikegami Electronics (USA) Inc. RA# ____________ 37 Brook Avenue Maywood, NJ 07607 » enlarge for label

   or

   Ikegami Electronics (USA) Inc. RA#____________ 2631 Manhattan Beach Blvd. Redondo Beach, CA 90278 » enlarge for label

   
   Also include following information for faster process;
   
   Symptom (what is wrong with the item)
   Your name and phone (e-mail)
   Billing name & address
   Return shipping instruction
   
   
   
3. With your confirmation, we will start repair.
4. After repair, we will contact you again with final result.
5. We will return the item to you.

Please refer the RA# when you inquire repair status.

Please see our repair warranty policy, also.