CCTV
products
Medical
products
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BROADCAST PRODUCTS WARRANTY
(Commences from SHIPMENT to end-user, either by Ikegami or our Dealer or our System Integrator.)
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- New Equipment
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Parts
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12 Months
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Labor
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12 Months
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CCD
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24 Months
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CRT
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12 Months
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DVCAM(Drum Assemby)
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12 Months or 1000 Hours (whichever occurs first)
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DVC PRO(Cylinder Unit)
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12 Months or 500 Hours (whichever occurs first)
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- B-Stock, Demo's or Used Equipment
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Parts
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12 Months
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Labor
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12 Months
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CCD
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12 Months
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CRT
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6 Months
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Tubes
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3 Months
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DVCAM(Drum Assembly)
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3 Months or 500 Hours (whichever occurs first)
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DVC PRO(Cylinder Unit)
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3 Months or 500 Hours (whichever occurs first)
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- Repairs
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A. In-Warranty Repair
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3 Months or end of original warranty
(whichever occurs last)
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B. Out-of-Warranty Repair
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Parts
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3 Months
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Labor
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3 Months
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CCD
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6 Months
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CRT
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3 Months
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Betacam(Upper Drum Assembly)
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3 Months or 500 Hours (whichever occurs first)
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DVC PRO(Cylinder Unit)
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3 Months or 500 Hours (whichever occurs last)
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DVCAM(Drum Unit)
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3 Months or 500 Hours (whichever occurs last)
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- Upgrades
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Parts
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6 Months
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Labor
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6 Months
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CCD
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12 Months
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NOTES:
- Warranty commences from date of shipment to end-user, either by Ikegami or Dealer or Systems Integrator.
- Freight is 50% customer, 50% Ikegami during warranty period, 100% customer thereafter
(unless second time for same problem which is treated the same as in-warranty).
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- LABOR CHARGES FOR REPAIR -PROFESSIONAL PRODUCT (Effective April 1 , 2003)
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IN-HOUSE WORK:
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$180.00 per HOUR (minimum 2 hours)
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OUTSIDE WORK:
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$180.00 per HOUR + expenses (minimum 4 hours)
($270.00 per HOUR after 5:00pm and on weekends)
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- LABOR CHARGES FOR TYPICAL REP AIR PROCEDURES
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DESCRIPTION
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MINIMUM HOURS
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MINIMUM LABOR CHARGE
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1.
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PC BOARD or ASSEMBLY REPAIR
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HK-series
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4
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$720.00
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HL, HC & DNS-series
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2
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$360.00
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2.
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CAMERA or MONITOR REPAIR
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HK-SERIES
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6
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$1,080.00
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HL, HC & DNS-series
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4
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$720.00
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Color Monitors
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4
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$720.00
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Monochrome Monitors
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2
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$360.00
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3.
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CCD BLOCK REPLACEMENT
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4
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$720.00
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4.
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CRT REPLACEMENT
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Color Monitors
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8
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$1440.00
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Monochrome Monitors
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6
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$1080.00
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5.
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CCD EVALUATION
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2
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$360.00
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6.
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CAMERA TUNE UP 'B' (complete set-up)
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7
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$1260.00
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7.
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CAMERA TUNE UP 'C' (simple adjustment)
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4
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$720.00
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8.
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TUBE EVALUATION (3 pieces)
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8
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$1440.00
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9.
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TUBE REPLACEMENT (3 pieces)
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12
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$2160.00
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10.
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TUNE UP 'A' (for tube cameras)
(complete set-up; including tube and prism cleaning)
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10
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$1800.00
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NOTES:
- All minimum charges listed above exclude the cost for parts. .
- For outside work, travel time is charged at the same labor rate.
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