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IKEGAMI PROFESSIONAL PRODUCTS WARRANTY                 

Effective May 1, 2010

I.

NEW EQUIPMENT

 

 

PARTS

12 MONTHS

 

LABOR

12 MONTHS

 

CCD

24 MONTHS

 

CMOS

24 MONTHS

 

CRT

12 MONTHS

 

LCD Panel

12 MONTHS

 

 

 

II.

B-STOCK, DEMOS, USED EQUIPMENT

 

 

PARTS

12 MONTHS

 

LABOR

12 MONTHS

 

CCD

12 MONTHS

 

CMOS

12 MONTHS

 

CRT

 6 MONTHS

 

LCD Panel

12 MONTHS

 

 

 

III.

REPAIRS

 

 

A.   IN-WARRANTY

3 MONTHS or end of original warranty

     (whichever occurs last)

 

B.   OUT-OF-WARRANTY

 

 

      PARTS

3 MONTHS

 

      LABOR

3 MONTHS

 

      CCD   

6 MONTHS

 

      CMOS   

6 MONTHS

 

      CRT

3 MONTHS

 

      LCD Panel

3 MONTHS

 

 

 

IV.

UPGRADES

 

 

PARTS

 6 MONTHS

 

LABOR

 6 MONTHS

NOTES:
  1. Warranty commencement
    Warranty commences from date of shipment to end-user, either by Ikegami or Dealer or Systems Integrator.
  2. Warranty loaner
    Ikegami will provide a loaner upon customer request at no charge (based on availability, loaners not guaranteed).  Ikegami will pay freight to ship the loaner to the customer, and customer will pay freight to ship it back.
  3. Warranty repair
    Customer will pay freight when shipping a unit to Ikegami for repair, and Ikegami will cover freight when returning repair back to the customer.
  4. Out of warranty
    Ikegami will provide a loaner at no charge while customers unit is in for repair (based on availability, loaners not guaranteed).  Customer will be responsible to pay freight both ways for repair and loaner.

LABOR CHARGES FOR REPAIR - PROFESSIONAL PRODUCTS

IN-HOUSE WORK: $180.00 per HOUR (minimum 2 hours)
 
OUTSIDE WORK: $180.00 per HOUR + expenses (minimum 4 hours)
($270.00 per HOUR after 5:00pm and on weekends)






LABOR CHARGES FOR TYPICAL REPAIR PROCEDURES

  DESCRIPTION MINIMUM
HOURS
MINIMUM
LABOR CHARGE
1. PC BOARD or ASSEMBLY REPAIR    
HDK, HK-series 3 $540.00
HDL, HDN, HDS, HL-series 2 $360.00
2. CAMERA or MONITOR REPAIR    
HDK, HK-series 6 $1,080.00
HDL, HDN, HDS, HL-series 4 $720.00
Color Monitors 4 $720.00
Monochrome Monitors 2 $360.00
3. CCD/CMOS BLOCK REPLACEMENT 4 $720.00
4. CCD/CMOS EVALUATION 2 $360.00
5. CAMERA TUNE UP (complete alignment) 6 $1,080.00



















NOTES:
  1. All minimum charges listed above exclude the cost for parts.
  2. For outside work, travel time is charged at the same labor rate.





Design and specifications are subject to change without notice.
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