Return Policy
CCTV
products
Medical
products
Shipping Policy
(International)
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IKEGAMI PROFESSIONAL PRODUCTS WARRANTY
Effective May 1, 2010
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I.
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NEW EQUIPMENT
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PARTS
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12 MONTHS
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LABOR
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12 MONTHS
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CCD
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24 MONTHS
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CMOS
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24 MONTHS
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CRT
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12 MONTHS
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LCD Panel
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12 MONTHS
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II.
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B-STOCK, DEMOS,
USED EQUIPMENT
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PARTS
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12 MONTHS
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LABOR
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12 MONTHS
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CCD
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12 MONTHS
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CMOS
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12 MONTHS
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CRT
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6 MONTHS
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LCD Panel
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12 MONTHS
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III.
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REPAIRS
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A. IN-WARRANTY
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3 MONTHS or end of original warranty
(whichever occurs last)
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B. OUT-OF-WARRANTY
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PARTS
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3 MONTHS
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LABOR
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3 MONTHS
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CCD
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6 MONTHS
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CMOS
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6 MONTHS
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CRT
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3 MONTHS
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LCD Panel
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3 MONTHS
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IV.
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UPGRADES
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PARTS
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6 MONTHS
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LABOR
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6 MONTHS
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NOTES: |
- Warranty commencement
Warranty commences from date of shipment
to end-user, either by Ikegami or Dealer or Systems Integrator.
- Warranty loaner
Ikegami will provide a loaner upon
customer request at no charge (based on availability, loaners not guaranteed). Ikegami will pay freight to ship the
loaner to the customer, and customer will pay freight to ship it back.
- Warranty repair
Customer will pay freight when shipping
a unit to Ikegami for repair, and Ikegami will cover freight when returning
repair back to the customer.
- Out of warranty
Ikegami will provide a loaner at no
charge while customers unit is in for repair (based on availability, loaners not
guaranteed). Customer will be
responsible to pay freight both ways for repair and loaner.
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LABOR CHARGES FOR REPAIR - PROFESSIONAL PRODUCTS
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IN-HOUSE WORK: $180.00 per HOUR (minimum 2 hours)
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OUTSIDE WORK: $180.00 per HOUR + expenses (minimum 4 hours)
($270.00 per HOUR after 5:00pm and on weekends)
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LABOR CHARGES FOR TYPICAL REPAIR PROCEDURES
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DESCRIPTION
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MINIMUM
HOURS
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MINIMUM
LABOR CHARGE
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1.
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PC BOARD or ASSEMBLY REPAIR
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HDK, HK-series
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3
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$540.00
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HDL, HDN, HDS, HL-series
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2
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$360.00
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2.
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CAMERA or MONITOR REPAIR
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HDK, HK-series
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6
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$1,080.00
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HDL, HDN, HDS, HL-series
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4
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$720.00
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Color Monitors
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4
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$720.00
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Monochrome Monitors
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2
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$360.00
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3.
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CCD/CMOS BLOCK REPLACEMENT
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4
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$720.00
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4.
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CCD/CMOS EVALUATION
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2
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$360.00
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5.
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CAMERA TUNE UP (complete alignment)
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6
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$1,080.00
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| NOTES:
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- All minimum charges listed above exclude the cost
for parts.
- For outside work, travel time is charged at the same
labor rate.
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