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CCTV PRODUCTS WARRANTY |
WARRANTY INFORMATION
Ikegami USA offers you a limited warranty of the following product sold and effective in US will be free from defects in material or
workmanship as follows.
- Limited warranty- For a period of a following year from the date of purchase, Ikegami will not charge you the parts and labor charges,
but you must pay one way shipping freight. After this warranty period, you must pay all parts, shipping and labor charges.
- Repairs- For a period equal to the remainder of the original limited warranty period on an original product or for the 180 days after the
date of repair/replacement, whichever is longer, Ikegami will repair or replace defective parts or products used in the repair or replacement
of the original product under this limited warranty
Proof of purchase in the form of a bill of sale or received invoice warranty repair document which is evidence that the product is within the warrant period must be presented to obtain warranty service.
This limited warranty does not cover and is void with respect to the following.
- Products which have been improperly installed, repaired, maintained or modified.
- Products which have been subjected to misuse, abuse accident, physical damage, abnormal operation, improper handling and storage, neglect,
exposure to fire, water or excessive moisture or dampness or excessive changes in climate or temperature.
- Products operated outside published maximum rating
- Cosmetic damage, etc.
- CCTV Camera- One (1) Year
ICD-38/ 47/ 48/ 49/ 505/ 508/ 608/ 808/ 828/ 848 /809 /879 = 10 Year
ISD-A10/ A20/ A21/ A30/ A31/ PCS-35 = 5 Year
* Need to register at Ikegami web-site http//www.ikegami.com
- CCTV CRT Monitors = 1 Year Limited Warranty Parts & Labor
- CCTV LCD Monitors = 1 Year Limited Warranty Parts & Labor
- SDR-308/316 DVR= 2 Year Limited Warranty Parts & Labor
- Other Ikegami Products = 1 Year Limited Warranty Parts & Labor
- Any Vendor Products- As per Vendor's Warranty
For repair return, please obtain Repair RA# at 310-297-1905 or 310-297-1907
SALES POLICY & PROCEDURE
Restocking Changes
Please Be Advised of the following Restocking Changes that will apply to all Returned merchandise
0 - 30 days = 10% restocking fee
30 - 90 days = 15% restocking fee
90 - 120 days = 25% restocking fee
Request for return of Merchandise After Four (4) months will not be Accepted
To Avoid Additional Charges All Returns Must be in Brand New Condition, including Original Box with all accessories.
Any of the missing items will be charged. For return, obtain a Credit RA # at 201-368-9171 Customer Service
Out of Box Failure
90 Days from Delivery date to EndUser. Delivery Date Must be Properly Documented with Proof.
Obtain Authorized Ikegami RA Number for Replacement at No Charge.
Customer Service at 310-297-1905
ANY FAILURE PRODUCTS MUST BE RETURNED IN ORIGINAL BOX WITH STANDARD ACCESSORIES.
THIS POLICY DOES NOT APPLY TO ANY PRODUCT THAT HAS EXTERIOR DAMAGE, OR
HAS BEEN DEFACED, OR WHICH HAS BEEN SUBJECT TO MISUSE, ABUSE, TAMPERING,
INCORRECT VOLTAGE, IMPROPER, INSTALLATION, SERVICE OR HANDLING, OR
WHICH HAS BEEN SERVICED BY SOMEONE OTHER THAN IKEGAMI.
Ikegami Labor Charges for Repair
IN-HOUSE WORK : $95.00 per HOUR
OUTSIDE WORK : $520.00 per DAY + expenses or $300.00 per HALF DAY + expenses
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