1. RA (return authorization) number
   Please get a RA# to avoid receiving error or delay. To get a RA#, please call; 1-800-368-9171 (9:00-5:00 EST) or e-mail to: service@ikegami.com. (from out side the USA : +1-201-368-9171)
2. Sending item
   (An estimate fee will be charged, please contact customer service before you send item.)
   Please send your item to;
   
   Ikegami Electronics (USA) Inc.
   RA# _______________________
   300E Route 17 South,
   Mahwah, NJ　07430
   
   Also include following information for faster process;
   • Symptom (what is wrong with the item)
   • Your name and phone (e-mail)
   • Billing name & address
   • Return shipping instruction
3. With your confirmation, we will start repair.
4. After repair, we will contact you again with final result.
5. We will return the item to you.

• Please refer the RA# when you inquire repair status.
• Please see our repair warranty policy (Broadcast/ CCTV/ Medical), also.

POLICY & PROCEDURE / RETURN GOODS (Effective May 1, 2023)
Broadcast / Professional Video Products

Please be advised of the following restocking charge policy that will apply to all returns for credit.

• Up to 30 Days after invoice date -15% Restocking charge
• 31 to 90 Days after invoice date -25% Restocking charge
• 90 + Days after invoice date : Not acceptable

Requests for returns on Equipment/ Accessories should be made through the sales person. Any requests for returns on merchandise after 90 days will not be accepted. To Avoid Additional Charges All Returns Must be in Brand New Condition, including Original Box with all accessories.

IKEGAMI IS NOT RESPONSIBLE for breakage, damage, or delay in transit. File claim with transportation company within 3 days after receipt of merchandise. Notify Ikegami Shipping Department to aid you in way possible. Return authorization number is required for all returned material. Returned material subject to restocking charge. COD or Collect returns will not be accepted.

Phone: (201) 368-9171 / Fax: (201) 569-1626 ( 9:00AM-5:00PM EST )
E-Mail (Customer Service): service@ikegami.com
E-Mail (Shipping Department): shipping@ikegami.com

Return Address;
Ikegami Electronics (USA) Inc.
RA#____________
300E Route 17 South, Mahwah, NJ　07430

IKEGAMI PROFESSIONAL PRODUCTS WARRANTY

Effective May 1, 2023

NOTES

1. Warranty commencement
   Warranty commences from date of shipment to end-user, either by Ikegami or Dealer or Systems Integrator.
2. Warranty loaner
   Ikegami will provide a loaner upon customer request at no charge (based on availability, loaners not guaranteed). Ikegami will pay freight to ship the loaner to the customer, and customer will pay freight to ship it back.
3. Warranty repair
   Customer will pay freight when shipping a unit to Ikegami for repair, and Ikegami will cover freight when returning repair back to the customer.
4. Out of warranty
   Ikegami will provide a loaner at no charge while customers unit is in for repair (based on availability, loaners not guaranteed). Customer will be responsible to pay freight both ways for repair and loaner.

LABOR CHARGES FOR REPAIR - PROFESSIONAL PRODUCTS

IN-HOUSE WORK: $225.00 per HOUR (minimum 2 hours)
OUTSIDE WORK: $225.00 per HOUR + expenses (minimum 4 hours)
($337.50 per HOUR after 5:00pm and on weekends)

LABOR CHARGES FOR TYPICAL REPAIR PROCEDURES

NOTES

1. All minimum charges listed above exclude the cost for parts.
2. For outside work, travel time is charged at the same labor rate.
3. Design and specifications are subject to change without notice.

Effective December 1, 2021Effective January 1, 2025
********** WARRANTY INFORMATION **********

Ikegami USA offers you a limited warranty of the following CCTV products sold and effective in US will be free from defects in material or workmanship as follows.

1. Limited warranty- For a period of a following year from the date of purchase, Ikegami will not charge you the parts and labor charges, but you must pay one way shipping freight. After this warranty period, you must pay all parts, shipping and labor charges.
2. Repairs- For a period equal to the remainder of the original limited warranty period on an original product or for the 180 days after the date of repair/replacement, whichever is longer, Ikegami will repair or replace defective parts or products used in the repair or replacement of the original product under this limited warranty Proof of purchase in the form of a bill of sale or received invoice warranty repair document which is evidence that the product is within the warranty period must be presented to obtain warranty service. This limited warranty does not cover and is void with respect to the following.
   1. Products which have been improperly installed, repaired, maintained or modified.
   2. Products which have been subjected to misuse, abuse accident, physical damage, abnormal operation, improper handling and storage, neglect, exposure to fire, water or excessive moisture or dampness or excessive changes in climate or temperature.
   3. Products operated outside published maximum rating.
   4. Cosmetic damage, etc.

CCTV Products

• 2 Year Warranty: CCTV Cameras - ICD/ISD/IHD series
• 2 Year Warranty: CCTV Monitors - LCM series
• Other Ikegami Products = 1 Year Limited Warranty Parts & Labor
• Any Vendor Products- As per Vendor's Warranty

For repair return, please obtain Repair RA# by emailing » service@ikegami.com.

Restocking Charges

Please Be Advised of the following Restocking Changes that will apply to all Returned merchandise

• Up to 30 Days after invoice date -15% Restocking charge
• 31 to 90 Days after invoice date -25% Restocking charge
• 90 + Days after invoice date : Not acceptable

To Avoid Additional Charges All Returns Must be in Brand New Condition, including Original Box with all accessories. Any of the missing items will be charged. For return, obtain a Credit RA # at 201-368-9171.

Out of Box Failure

90 Days from Delivery date to EndUser. Delivery Date Must be Properly Documented with Proof.
Obtain Authorized Ikegami RA Number for Replacement, ground shipping, at No Charge.

Customer Service at service@ikegami.com or 201-368-9171.

ANY FAILURE PRODUCTS MUST BE RETURNED IN ORIGINAL BOX WITH STANDARD ACCESSORIES. THIS POLICY DOES NOT APPLY TO ANY PRODUCT THAT HAS EXTERIOR DAMAGE, OR HAS BEEN DEFACED, OR WHICH HAS BEEN SUBJECT TO MISUSE, ABUSE, TAMPERING, INCORRECT VOLTAGE, IMPROPER, INSTALLATION, SERVICE OR HANDLING, OR WHICH HAS BEEN SERVICED BY SOMEONE OTHER THAN IKEGAMI.

Ikegami Labor Charges for Repair : IN-HOUSE WORK : $105.00 per HOUR.
Prices are subject to change.

MEDICAL PRODUCTS WARRANTY

(Commences from SHIPMENT to end-user, either by Ikegami or our Dealer or our System Integrator.)

NOTES

1. Warranty commencement
   Warranty commences from date of shipment to end-user, either by Ikegami or Dealer or Systems Integrator.
2. Warranty loaner
   Ikegami will provide a loaner upon customer request at no charge (based on availability, loaners not guaranteed). Ikegami will pay freight to ship the loaner to the customer, and customer will pay freight to ship it back.
3. Warranty repair
   Customer will pay freight when shipping a unit to Ikegami for repair, and Ikegami will cover freight when returning repair back to the customer.
4. Out of warranty
   Ikegami will provide a loaner at no charge while customers unit is in for repair (based on availability, loaners not guaranteed). Customer will be responsible to pay freight both ways for repair and loaner.

LABOR CHARGES FOR OUT OF WARRANTY REPAIR

Initial evaluation fee is $105.00, which will be incorporated into the total repair charge, if the customer chooses to proceed with the repair.
Subsequent labor rate is $105.00/hour plus necessary parts, to proceed with the repair, a Purchase Order will be required.