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Broadcast/Pro-Video Products
Customer Service
NJ office
Phone: 201.368.9171
ext: 218 or 211
Fax: 201.569.1626
e-mail: service@ikegami.comCCTV/Security Products
Customer Service
NJ office
Phone: 201.368.9171
ext: 247
Fax: 201.569.1626
e-mail :cctv@ikegami.comMedical/Inspection Products
Customer Service
NJ office
Phone: 201.368.9171
ext: 223
Fax: 201.569.1626
e-mail :medical@ikegami.com
- RA (return authorization) number
Please get a RA# to avoid receiving error or delay. To get a RA#, please call; 1-800-368-9171 (9:00-5:00 EST) or e-mail to: service@ikegami.com. (from out side the USA : +1-201-368-9171)- Sending item
(An estimate fee will be charged, please contact customer service before you send item.)
Please send your item to;
Ikegami Electronics (USA) Inc.
RA# _______________________
300 Route 17 South,
Mahwah, NJ 07430
Also include following information for faster process;
◾ Symptom (what is wrong with the item)
◾ Your name and phone (e-mail)
◾ Billing name & address
◾ Return shipping instruction- With your confirmation, we will start repair.
- After repair, we will contact you again with final result.
- We will return the item to you.
Please refer the RA# when you inquire repair status. Please see our repair warranty policy (Broadcast/CCTV/Medical), also.
print (PDF: 0.1MB)
POLICY & PROCEDURE / RETURN GOODS (Effective May 1, 2023)
Broadcast / Professional Video Products
Please be advised of the following restocking charge policy that will apply to all returns for credit.
• Up to 30 Days after invoice date -15% Restocking charge
• 31 to 90 Days after invoice date -25% Restocking charge
• 90 + Days after invoice date : Not acceptableRequests for returns on Equipment/ Accessories should be made through the sales person. Any requests for returns on merchandise after 90 days will not be accepted. To Avoid Additional Charges All Returns Must be in Brand New Condition, including Original Box with all accessories.
IKEGAMI IS NOT RESPONSIBLE for breakage, damage, or delay in transit. File claim with transportation company within 3 days after receipt of merchandise. Notify Ikegami Shipping Department to aid you in way possible. Return authorization number is required for all returned material. Returned material subject to restocking charge. COD or Collect returns will not be accepted.
Phone: (201) 368-9171 / Fax: (201) 569-1626 ( 9:00AM-5:00PM EST )
E-Mail (Customer Service): service@ikegami.com
E-Mail (Shipping Department): shipping@ikegami.com
Return Address;
Ikegami Electronics (USA) Inc.
RA#____________
300 Route 17 South, Mahwah, NJ 07430
IKEGAMI PROFESSIONAL PRODUCTS WARRANTY
Effective May 1, 2023
NOTES:
I. NEW EQUIPMENT PARTS 12 MONTHS LABOR 12 MONTHS CCD 24 MONTHS CMOS 24 MONTHS CRT 12 MONTHS LCD Panel 12 MONTHS II. B-STOCK, DEMOS, USED EQUIPMENT PARTS 12 MONTHS LABOR 12 MONTHS CCD 12 MONTHS CMOS 12 MONTHS CRT 6 MONTHS LCD Panel 12 MONTHS III. REPAIRS A. IN-WARRANTY 3 MONTHS or end of original warranty
(whichever occurs last)B. OUT-OF-WARRANTY PARTS 3 MONTHS LABOR 3 MONTHS CCD 6 MONTHS CMOS 6 MONTHS CRT 3 MONTHS LCD Panel 3 MONTHS IV. UPGRADES PARTS 6 MONTHS LABOR 6 MONTHS
- Warranty commencement
Warranty commences from date of shipment to end-user, either by Ikegami or Dealer or Systems Integrator.- Warranty loaner
Ikegami will provide a loaner upon customer request at no charge (based on availability, loaners not guaranteed). Ikegami will pay freight to ship the loaner to the customer, and customer will pay freight to ship it back.- Warranty repair
Customer will pay freight when shipping a unit to Ikegami for repair, and Ikegami will cover freight when returning repair back to the customer.- Out of warranty
Ikegami will provide a loaner at no charge while customers unit is in for repair (based on availability, loaners not guaranteed). Customer will be responsible to pay freight both ways for repair and loaner.LABOR CHARGES FOR REPAIR - PROFESSIONAL PRODUCTS
IN-HOUSE WORK: $225.00 per HOUR (minimum 2 hours)
OUTSIDE WORK: $225.00 per HOUR + expenses (minimum 4 hours)
($337.50 per HOUR after 5:00pm and on weekends)LABOR CHARGES FOR TYPICAL REPAIR PROCEDURES
NOTES:
DESCRIPTION MINIMUM HOURS MINIMUM LABOR CHARGE 1. PC BOARD or ASSEMBLY REPAIR UHK, HDK, HK-series 3 $675.00 UHL, HDL, HDN, HDS, HL-series 2 $450.00 2. CAMERA or MONITOR REPAIR UHK, HDK, HK-series 6 $1,350.00 UHL, HDL, HDN, HDS, HL-series 4 $900.00 Color Monitors 4 $900.00 Monochrome Monitors 2 $450.00 3. CCD/CMOS BLOCK REPLACEMENT 4 $900.00 4. CCD/CMOS EVALUATION 2 $450.00 5. CAMERA TUNE UP (complete alignment) 6 $1,350.00
1. All minimum charges listed above exclude the cost for parts.
2. For outside work, travel time is charged at the same labor rate.
3. Design and specifications are subject to change without notice.
Effective December 1, 2021 ********** WARRANTY INFORMATION **********
Ikegami USA offers you a limited warranty of the following product sold and effective in US will be free from defects in material or workmanship as follows.
- Limited warranty- For a period of a following year from the date of purchase, Ikegami will not charge you the parts and labor charges, but you must pay one way shipping freight. After this warranty period, you must pay all parts, shipping and labor charges.
- Repairs- For a period equal to the remainder of the original limited warranty period on an original product or for the 180 days after the date of repair/replacement, whichever is longer, Ikegami will repair or replace defective parts or products used in the repair or replacement of the original product under this limited warranty Proof of purchase in the form of a bill of sale or received invoice warranty repair document which is evidence that the product is within the warranty period must be presented to obtain warranty service. This limited warranty does not cover and is void with respect to the following.
- Products which have been improperly installed, repaired, maintained or modified.
- Products which have been subjected to misuse, abuse accident, physical damage, abnormal operation, improper handling and storage, neglect, exposure to fire, water or excessive moisture or dampness or excessive changes in climate or temperature.
- Products operated outside published maximum rating.
- Cosmetic damage, etc.
CCTV Camera
* Need to register at Ikegami web-site » https://www.ikegami.com/security.
- ICD-525S / 879S , IHD-D252S, ISD-A14S/A15S/A33S/A35S = 10 Year *
- IPD-BX11, DM11, VR11, DM300 = 6 Year *
- ECO-D12-2812, HD47IP, HDB2812, HDMB-43, HDSDI230M = 5 Year *
- ICD-E11-EF/N, all EE Cameras, all EEC Cameras = 3 Year *
- all EK- Items , all ETC- Items , ECO-HD13, ECP-HD21A, EE-PIR37-2MP = 2 Year *
- Monitors LCD / LCM / ULM = 5 Year Limited Warranty Parts & Labor. *
For repair return, please obtain Repair RA# by emailing » service@ikegami.com.
- 3 Year Warranty: all EE-DVR, ALL EE-NVR
- 2 Year Warranty: EW-DVR series
- 1 Year Warranty: VZ-7TIM-S , ULE Monitors
- Other Ikegami Products = 1 Year Limited Warranty Parts & Labor
- Any Vendor Products- As per Vendor's Warranty
Restocking Charges
Please Be Advised of the following Restocking Changes that will apply to all Returned merchandise
- Up to 30 Days after invoice date -15% Restocking charge
- 31 to 90 Days after invoice date -25% Restocking charge
- 90 + Days after invoice date : Not acceptable
To Avoid Additional Charges All Returns Must be in Brand New Condition, including Original Box with all accessories. Any of the missing items will be charged. For return, obtain a Credit RA # at 201-368-9171.
Out of Box Failure
90 Days from Delivery date to EndUser. Delivery Date Must be Properly Documented with Proof.
Obtain Authorized Ikegami RA Number for Replacement, ground shipping, at No Charge.
Customer Service at service@ikegami.com or 201-368-9171.ANY FAILURE PRODUCTS MUST BE RETURNED IN ORIGINAL BOX WITH STANDARD ACCESSORIES. THIS POLICY DOES NOT APPLY TO ANY PRODUCT THAT HAS EXTERIOR DAMAGE, OR HAS BEEN DEFACED, OR WHICH HAS BEEN SUBJECT TO MISUSE, ABUSE, TAMPERING, INCORRECT VOLTAGE, IMPROPER, INSTALLATION, SERVICE OR HANDLING, OR WHICH HAS BEEN SERVICED BY SOMEONE OTHER THAN IKEGAMI.
Ikegami Labor Charges for Repair : IN-HOUSE WORK : $95.00 per HOUR.
Prices are subject to change.
MEDICAL PRODUCTS WARRANTY
(Commences from SHIPMENT to end-user, either by Ikegami or our Dealer or our System Integrator.)NOTES:
New Equipment Items 12 Months Labor 12 Months CCD 12 Months LCD Monitor 12 Months In-Warranty Repair All Materials 3 Months or end of original warranty
(whichever occurs last)Out-of-Warranty Repair Items 3 Months Labor 3 Months CCD 3 Months
- Warranty commencement
Warranty commences from date of shipment to end-user, either by Ikegami or Dealer or Systems Integrator.- Warranty loaner
Ikegami will provide a loaner upon customer request at no charge (based on availability, loaners not guaranteed). Ikegami will pay freight to ship the loaner to the customer, and customer will pay freight to ship it back.- Warranty repair
Customer will pay freight when shipping a unit to Ikegami for repair, and Ikegami will cover freight when returning repair back to the customer.- Out of warranty
Ikegami will provide a loaner at no charge while customers unit is in for repair (based on availability, loaners not guaranteed). Customer will be responsible to pay freight both ways for repair and loaner.LABOR CHARGES FOR OUT OF WARRANTY REPAIR
Initial evaluation fee is $95.00, which will be incorporated into the total repair charge, if the customer chooses to proceed with the repair. Subsequent labor rate is $95.00/hour plus necessary parts, to proceed with the repair, a Purchase Order will be required.International Shipping Policy
Freight/Duty
covered byFreight
Customer to IkegamiDuty
in USABroker Charge
in USAFreight
Ikegami to other countryDuty
in other countryBroker Charge
in other countryIn Warranty
(include Loaner)Customer Customer Ikegami Ikegami Customer Customer Out of Warranty
(include Loaner)Customer Customer Customer Customer Customer Customer
Show/DemoDealer Ikegami Ikegami Ikegami Dealer Dealer Ikegami person will contact you as soon as possible.
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Ikegami Electronics (U.S.A.), Inc.
Model Description HTM-1505R To ensure normal operation of the front power switch (9/01/05) HTM2050RA1/HTM2050R2 Recommended modification to Def. Board and HV out board (5/2/03) TM14-17R/RA CRT Modification Procedure (5/12/05) TM14-17R/RA/20-17R/RA To eliminate an input switching problem (7/30/07) TM14-9RH/TM20-9RH Monitor shut down or no high voltage (4/25/91) TM14-15RH/TM20-15RH
/TM14-19RH/TM20-19RHRetrace lines at top of monitor (7/25/91) TM14-15RH/TM20-15RH
/TM14-19RH/TM20-19RHFBT modification (894k pdf) TM14-20RH CRT Replacement (02/25/05) TM14-20RH RGB OUT board (10/12/01) TM14-20RH/TM20-20RH FBT modification (1177k pdf) TM20-30RH Deflection board (7/22/96) TM9-1 Vertical deflection problem (2/21/08) V-R82P-SDI To improve the stability of the SDI input (7/18/05)
Model Description VF46HDE The picture shrinks in vertical height over time. (12/07/09) VFL-900HD No operation due to blown fuse (10/31/07) VFxxx Most 1.5" and 2.0" Viewfinder's Eyepiece Rotation (7/10/09)
Design and specifications are subject to change without notice. © Ikegami Electronics (USA) Inc., All Rights Reserved.
Design and specifications are subject to change without notice. © Ikegami Electronics (USA) Inc., All Rights Reserved.
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